Why have I got “credit”?
I you accidentally pledged more than required for your chosen reward and shipping, then any extra remains as credit which can be put towards more Nimbles or Nimble add-ons.
Why have I got to enter my payment details?
If you accidentally pledged too little for your reward and shipping choice (perhaps by having the wrong shipping country entered) then there may be an outstanding amount that still needs paying.
Also, if you order more Nimbles and/ or extra add-ons then you will also be required to enter your payment details to cover the difference between the new total and what you have already pledged.
Can I change my shipping address?
Yes, once you have filled out our survey you can come back at any time and make changes to your address right up to the cut-off point. After the cut-off point all information will be frozen and your order will be processed.
Can I change my order preferences?
Yes. For example if you completed our survey and didn’t select any add-ons, but then at a later date decided you would like some add-ons, then you are free to login again and select what you would like.
Current Estimated Shipping Date: November 2016
Last Updated At: 07/01/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.